SYSTEM ADMINISTRATION . HARDWARE . NETWORK

Atik Ahad

SYSTEM ADMINISTRATION . HARDWARE . NETWORK

iamatikahad • Kignature LLC
01 • ABOUT

About Atik Ahad

I'm Atikul Islam, a Jr System Engineer focused on keeping infrastructure reliable, secure and easy for people to depend on.

I work across networking, systems administration and end-user support — from configuring switches and servers to resolving day-to-day technical issues that keep an organization running.

CURRENT ROLE Jr System Engineer
EXPERIENCE 2+ Years
LOCATION Uttara, Dhaka - 1230
FOCUS AREAS Network Administration, Systems, Security, Support
02 • EXPERIENCE

Professional Experience

Professional experience across systems administration, network support, infrastructure operations and technical troubleshooting.

01
Windows Server and IT infrastructure environment
2025 — PRESENT

Jr. System Engineer

The Merchants Ltd.
  • Managed and supported Windows Server environments.
  • Worked with Active Directory for user and system management.
  • Provided IT infrastructure and technical support.
  • Supported network and system administration.
  • Troubleshot hardware, software and system issues.
02
Network operations center monitoring environment
2024

Network Operations Center

Business Zone Ltd.
  • Monitored network operations and connectivity.
  • Performed network monitoring and troubleshooting.
  • Identified and responded to network incidents.
  • Supported day-to-day NOC operations.
03
Network routers and switches infrastructure
JUNE 2024 — DECEMBER 2024

Network Support Engineer

Business Zone Ltd.
  • Supported and maintained network infrastructure.
  • Configured and managed MikroTik network devices.
  • Troubleshot network connectivity and performance issues.
  • Provided technical support for network incidents.
03 • IT INFRASTRUCTURE

Infrastructure & Skills

Core technologies and infrastructure skills used in professional IT operations, systems administration, networking, security and technical support.

01 • NETWORKING

Network Administration

Network infrastructure configuration, connectivity management, troubleshooting and day-to-day network operations.

TCP/IP Routing Switching LAN/WAN MikroTik Cisco Firewall Wireless
02 • SYSTEMS

Systems Administration

Windows and Linux environments, server administration, identity management and endpoint support.

Windows Windows Server Linux Active Directory Microsoft 365 Backup Recovery Cloud Services
03 • SUPPORT & SECURITY

IT Support & Security

End-user support, hardware troubleshooting, endpoint protection, access control and reliable IT service.

Help Desk Hardware Software Endpoint Security Access Control Remote Support Email Systems Printer Support
04 / OPERATIONS LOG

Operations Log

Professional experience across IT operations, networking, systems administration and technical support.

01
Windows Server and IT infrastructure environment
2025 — PRESENT

Jr. System Engineer

The Merchants Ltd.
  • Managed and supported Windows Server environments.
  • Worked with Active Directory for user and system management.
  • Provided IT infrastructure and technical support.
  • Supported network and system administration.
  • Troubleshot hardware, software and system issues.
02
Network operations center monitoring environment
2024

Network Operations Center

Business Zone Ltd.
  • Monitored network operations and connectivity.
  • Performed network monitoring and troubleshooting.
  • Identified and responded to network incidents.
  • Supported day-to-day NOC operations.
03
Network routers and switches infrastructure
JUNE 2024 — DECEMBER 2024

Network Support Engineer

Business Zone Ltd.
  • Supported and maintained network infrastructure.
  • Configured and managed MikroTik network devices.
  • Troubleshot network connectivity and performance issues.
  • Provided technical support for network incidents.
05 • PROJECTS

Selected IT Projects

Real infrastructure work across networking, systems, server administration and IT operations.

Network Infrastructure & MikroTik Management

Worked with network infrastructure and MikroTik devices for network configuration, monitoring and troubleshooting.

MikroTik TCP/IP LAN/WAN Routing

Windows Server & Active Directory

Worked with Windows Server and Active Directory for system administration, user management and infrastructure support.

Windows Server Active Directory System Admin Users

Network Operations & Infrastructure Support

Supported network operations and IT infrastructure while monitoring systems and responding to technical incidents.

NOC Monitoring Troubleshooting Support
06 • CERTIFICATIONS

Certifications & Professional Training

Professional certifications and technical credentials supporting networking, systems administration and IT infrastructure expertise.

MTCNA

MikroTik Certified Network Associate

MikroTik

2024

MTCRE

MikroTik Certified Routing Engineer

MikroTik

2024

07 • HISTORY

My IT Journey

01

2025

Joined as a Junior System Engineer, focusing on system administration and IT infrastructure support.

02

2024

Worked in a Network Operations Center (NOC), handling network monitoring, operations and incident support.

03

2024

Started my professional IT career as a Network Support Engineer, focusing on network support and troubleshooting.

EDUCATION

Bachelor of Science in Computer Science & Engineering

Northern University Bangladesh

Focused on computer science, computer networking, operating systems, database systems, software engineering and information technology.

RESULT: Ongoing
DEGREE: B.Sc. in CSE
SEMESTER: 4th Semester

Diploma in Engineering in Computer Technology

Pabna Polytechnic Institute

Focused on computer science, computer networking, operating systems, database systems, software engineering and information technology.

Status: Completed
DEGREE: Diploma in Computer Technology

Career Objective

To grow as an infrastructure and security-minded IT professional, delivering systems that stay online, stay protected and stay simple to support.

08 • ACHIEVEMENTS

Key IT Achievements

IT

Reliable IT Operations

NET

Network Infrastructure Management

SYS

System & Hardware Support

SEC

IT Security & Infrastructure Protection

Network Stability

Improved network stability across managed environments through monitoring and troubleshooting.

Proactive Maintenance

Reduced recurring downtime through proactive maintenance and technical support.

Technical Support

Supported day-to-day technical needs of employees and helped resolve recurring issues at the root cause.

Backup & Recovery

Improved backup reliability and recovery readiness while supporting multiple devices and endpoints.

Incident Resolution

Identified and resolved recurring technical, network and system-related incidents.

Endpoint Management

Managed and maintained multiple devices, workstations and IT endpoints.

09 • CONTACT

Let's Keep Your IT Running.

For IT support, network infrastructure, system administration, hardware troubleshooting or technology solutions, feel free to contact me.

atikahad@yahoo.com